From Conflict to Resolution: Managing Toxic and Difficult Employees

Toxic employees can severely impact the productivity and morale of an organization by disrupting workflow and creating a hostile environment. Identifying and addressing these behaviors early is crucial for maintaining a healthy and productive workplace. Despite their significant impact, many organizations struggle with distinguishing between difficult and toxic employees and implementing effective management strategies.

Handling toxic employees is essential as their behavior can lead to decreased employee satisfaction, higher turnover rates, and reduced overall productivity. The complexity of managing toxic employees involves understanding their behavior, knowing how to communicate with them, and implementing effective intervention strategies. By equipping managers and HR professionals with the right tools and knowledge, organizations can foster a more positive work environment, leading to better organizational performance and employee well-being.

This 90-minute session by industry expert Bob Churilla will provide comprehensive insights into identifying and managing toxic employees. Attendees will learn about the characteristics of toxic employees, the types of toxic behaviors, and the differences between toxic and difficult employees. The session will cover practical strategies for dealing with toxic behaviors, including how to have constructive conversations and implement interventions at both the organizational and team levels. Participants will also gain valuable techniques for dealing with workplace bullies and fostering a positive work environment.

Join us for this webinar and learn how to handle toxic employees and seize the opportunity to prevent them from becoming morale busters. During the webinar, you will learn how to set standards for positive behavior and work toward retaining challenging employees who are worth the effort in the long run. The speaker will share practical tips to address specific problems, including the “I’m in your court” approach for disciplining. You will learn how to recognize toxic behavior before it becomes a crisis and get toxic employees to agree that there is a problem. Additional techniques include using positive reinforcement before providing critical feedback and giving feedback without bruising egos.

This webinar will help you make good—and sometimes tough—decisions. After attending, you will walk away with practical tips that you can immediately use to address specific problems. You will be able to identify and fix common mistakes when dealing with difficult employees, correct your approach, and build a workplace culture of trust where the outcome is a “win-win” for everyone.

Webinar Objectives

Participants attending this webinar will learn how to deal with toxic employees effectively. This will include learning how to have a conversation with them and what steps to take if their behavior persists. Webinar participants will understand what is behind their behavior and the urgency in dealing with the toxic situation. Participants will learn how to deal with toxic employees at every level of the organization.

Webinar Agenda

• How to recognize the toxic personality
• Identifying three types of toxic personalities
• Differences between the toxic and difficult employee
• Dealing with toxic and difficult employees
• Dealing with the workplace bully
• Having conversations with the toxic and difficult employee
• Intervening with the toxic employee at the organizational level
• Intervening with the toxic employee at the team level

Webinar Highlights

• The toxic personality
• Three types of toxic personalities
• Comparing the toxic and difficult employee
• Strategies for dealing with toxic and difficult employees
• Strategies for dealing with the workplace bully
• Conversations with the toxic and difficult employee
• Interventions with the toxic employee at the organizational level
• Interventions with the toxic employee at the team level

Who Should Attend

• HR Professionals
• Business owners and Senior Leaders
• HR generalists and Interviewers
• Directors, Managers, and Supervisors
• Marketing Managers
• Salespersons
• Anyone wanting to develop a listening culture