Published by: Administrator
Introduction
Fair housing laws apply to everyone in the housing industry, from property managers to maintenance professionals. While maintenance staff may not always engage directly in tenant selection or lease decisions, their actions significantly affect the tenant experience. Navigating customer service demands and maintenance needs with a fair housing perspective requires a thoughtful approach, as even well-intentioned actions can result in unintentional fair housing violations. This article explores common pitfalls that maintenance professionals face and provides practical advice to ensure compliance while fostering a respectful and inclusive tenant experience.
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